Privacy Policy

This Privacy Policy explains how personal data is collected, used, stored, and shared when you use the Stake Prix online gambling services made available at stakeprix.bet in connection with the Stake Prix offering. It applies to players, prospective players, and other visitors to our website and related online interfaces. Please read it carefully before using our services. This Privacy Policy is effective from 6 November 2025 and will remain in force until updated or replaced in accordance with the "Updates" section below.

By creating an account, placing bets, or otherwise accessing or using stakeprix.bet, you acknowledge that you have read and understood this Privacy Policy and, where required, you consent to the processing of your personal data as described here.

Who We Are

For players in Great Britain using the Stake Prix version of stakeprix.bet, the primary data controller for your personal data in connection with gambling services is:

Company name: TGP Europe Limited
Registered address: 2nd Floor Athol House, 21a-23 Athol Street, Douglas, Isle of Man, IM1 1LB
Regulator: Great Britain Gambling Commission (UKGC)
UKGC account number: 38898 (Remote Casino and Remote Betting (Real Event))
Public register entry: https://gamblingcommission.gov.uk/public-register/business/detail/38898

The Stake brand is owned by Medium Rare N.V. and operated for the UK market via TGP Europe Limited's licensed white-label infrastructure. For the purposes of the UK General Data Protection Regulation ("UK GDPR") and the UK Data Protection Act 2018, TGP Europe Limited is generally the "controller" of your personal data when you use stakeprix.bet in the context of Stake Prix. In some cases Medium Rare N.V. or other group entities may act as joint controllers or processors, depending on the specific processing activity.

Data Protection Contact

We have designated a data protection contact point for privacy-related queries:

Data Protection Officer (DPO) / Data Protection Team
Email: [email protected]
Postal contact: Data Protection Officer, TGP Europe Limited, 2nd Floor Athol House, 21a-23 Athol Street, Douglas, Isle of Man, IM1 1LB

You may contact the DPO or data protection team at any time for questions about this Privacy Policy or our handling of your personal data.

What Personal Data We Collect

We collect and process different categories of personal data when you visit stakeprix.bet, interact with the Stake Prix services, or communicate with us. The precise data collected depends on how you use our services, but typically includes:

Identification and Contact Data

Account details: full name, username, password (stored in hashed form), date of birth, gender, language preference, country of residence.
Contact details: email address, postal address, telephone number (where provided), preferred communication channels.
KYC/verification data: copies or details of identification documents (e.g. passport, driving licence, identity card), proof of address, source-of-funds and source-of-wealth documentation, enhanced due diligence records as required by UK anti-money-laundering ("AML") and counter-terrorist financing legislation.

Technical and Device Data

Technical identifiers: IP address, device identifiers, operating system, browser type and version, time zone setting, and language settings.
Usage logs: log-in and log-out times, pages viewed, clicks, session duration, referral URLs, and other standard web log information collected by servers, firewalls, and security systems.
Device characteristics: information about the device, screen resolution, network type, and mobile network identifiers (where applicable).

Payment and Financial Data

Transaction data: deposits, withdrawals, bet stakes, bet outcomes, balances, bonuses credited and redeemed, and payment history.
Payment method data: limited payment instrument details (such as partial card numbers, expiry dates, bank account or e-wallet identifiers) processed through secure payment partners; we do not store full card numbers in plain text.
Fraud and AML indicators: information generated by monitoring tools and third-party services for fraud detection, chargebacks, sanctions screening, and AML risk scoring.

Behavioural, Profile and Communication Data

Gameplay and betting behaviour: bet history, game preferences, frequency and duration of play, wins and losses, self-exclusion status, limits and reality checks, responsible gambling interactions.
Profile and preference data: marketing preferences, communication choices, language, preferred products, time-of-day usage patterns.
Communications: records of emails, chat messages, support tickets, telephone call logs and, where lawful and notified, call recordings for training, quality assurance, and dispute resolution.

Cookies and Similar Technologies

Cookies: small text files stored on your device, including session cookies, persistent cookies, and third-party cookies used for functionality, analytics, and advertising (see "Cookies & Tracking Technologies").
Tracking technologies: web beacons, pixels, tags, software development kits (SDKs), and similar technologies that help us understand usage patterns, measure campaign performance, and prevent fraud.

Legal Basis for Processing

We process your personal data in accordance with UK data protection law, including the UK GDPR and the Data Protection Act 2018. Depending on the specific processing activity, we rely on one or more of the following legal bases:

Performance of a Contract

Account creation and management: processing is necessary to register and maintain your player account, verify your eligibility, and provide access to stakeprix.bet in connection with Stake Prix.
Provision of gambling services: processing your bets, crediting wins, managing your wallet, and delivering promotions you have opted into under the applicable terms and conditions.
Customer support: responding to your queries, requests, and complaints and providing technical assistance.

Compliance with Legal Obligations

Gambling regulation: fulfilling obligations under the UK Gambling Commission licence conditions and codes of practice, including identity verification, affordability checks where applicable, and responsible gambling measures.
KYC/AML and financial crime laws: complying with anti-money-laundering, counter-terrorist financing, sanctions, fraud prevention, and reporting obligations, and retaining records for legally mandated periods.
Tax and accounting: keeping accurate records for tax, accounting, and audit requirements, and responding to lawful requests from public authorities.

Legitimate Interests

Service improvement and analytics: analysing aggregated or pseudonymised data to understand performance, usability, and customer behaviour to improve products, features, and security.
Fraud and security: ensuring the integrity and security of stakeprix.bet, detecting and preventing fraud, abuse, bonus misuse, and technical attacks.
Business operations: managing our relationship with you, maintaining business records, and defending or exercising legal claims.

Consent

Marketing communications: where required by law, sending you electronic marketing (such as email or SMS offers) only with your valid consent, which you may withdraw at any time.
Cookies and tracking: storing or accessing information on your device and using certain analytics or advertising cookies on the basis of your consent, in line with the UK implementation of the Privacy and Electronic Communications Regulations (PECR).
Special categories of data: where exceptionally relevant (for example, health-related information you voluntarily disclose in a responsible gambling context), processing with your explicit consent and with enhanced safeguards.

Where we rely on legitimate interests, we balance our interests against your rights and freedoms, and we implement safeguards to protect your privacy. Where we rely on consent, you may withdraw it at any time without affecting the lawfulness of processing before withdrawal.

Purpose of Processing

We use your personal data for clearly defined purposes that are compatible with the reasons for which it was collected. These purposes include:

Providing and Managing Casino Services

Account operation: creating and managing your player account, authenticating logins, and enabling access to games and betting features on stakeprix.bet.
Gameplay and transactions: processing deposits and withdrawals, settling bets, crediting bonuses and winnings, and managing your wallet and transaction history.
Customer service: handling your enquiries, complaints, and support requests via email, live chat, or other channels.

Compliance, Risk Management and Responsible Gambling

Legal and regulatory compliance: fulfilling requirements imposed by the UK Gambling Commission and other competent authorities, including reporting obligations.
AML and fraud prevention: monitoring behaviour, transactions, and device information to identify suspicious activity, misuse or attempts to breach our systems.
Responsible gambling: monitoring play patterns, enabling self-exclusion, limits and reality checks, and contacting you when risk indicators suggest potential gambling harm.

Service Improvement, Personalisation and Marketing

Analytics and service optimisation: analysing aggregated or pseudonymised usage data to improve website performance, user experience, and product offerings linked to Stake Prix.
Personalisation: tailoring content, recommendations, and promotions to your profile and preferences, subject to applicable consent requirements.
Marketing communications: sending you news, promotions, bonuses, and offers by email, SMS, push notification, or on-site messages, in line with your preferences and applicable legal requirements.

Dispute Resolution and Legal Defence

Dispute handling: investigating and resolving complaints, account disputes, and bet settlement issues, including those escalated to our ADR provider, the Independent Betting Adjudication Service (IBAS) at https://ibas-uk.com.
Legal claims: establishing, exercising, or defending legal claims and managing regulatory investigations or audits.

Disclosure & Sharing

We treat your personal data as confidential and only share it where necessary and lawful. Categories of recipients include:

Payment and Financial Service Providers

Payment processors: banks, card schemes, e-wallet providers, payment gateways, and other payment service providers who process deposits, withdrawals, and chargebacks on our behalf.
Financial intermediaries: institutions assisting us with fraud detection, AML screening, sanctions checks, and transaction monitoring.

Service Providers and Technical Partners

IT and hosting providers: companies providing infrastructure, hosting, cloud, content delivery, and security services necessary to operate stakeprix.bet.
Game providers: casino game studios and platform providers that supply game content and may receive limited data to deliver gameplay and jackpot features.
Analytics and customer support tools: providers of analytics platforms, customer relationship management systems, marketing tools, and helpdesk solutions, used to manage accounts and communications.

Regulators, Authorities and ADR

Regulatory bodies: the UK Gambling Commission and other competent regulators or law enforcement agencies, where we are required to report information or respond to lawful requests.
Dispute resolution bodies: the Independent Betting Adjudication Service (IBAS) and similar bodies, where disputes are referred to them by you or by us.
Supervisory data protection authorities: data protection regulators where necessary in connection with complaints, investigations, or reporting obligations.

Group Entities, Affiliates and Advertising Partners

Group companies: Medium Rare N.V. and related entities, where needed for brand management, risk management, analytics, or support, subject to appropriate intra-group agreements.
Affiliates and marketing partners: third-party affiliate networks and marketing partners who promote stakeprix.bet and to whom we may disclose limited data (such as anonymous identifiers, campaign attribution data, and aggregated performance information), subject to your consent where required.
Advertising networks: where we use programmatic advertising or remarketing tools relying on cookies or similar technologies, in each case subject to applicable consent rules.

Corporate Transactions and Legal Requirements

Business transfers: in connection with a merger, acquisition, asset sale, or corporate restructuring involving TGP Europe Limited or the Stake Prix brand, your data may be transferred to relevant counterparties, subject to confidentiality and data protection safeguards.
Legal obligations: where necessary to comply with court orders, legal processes, enforce our terms and conditions, or protect our rights, property, or safety, or those of our customers or the public.

We do not sell your personal data in the sense commonly understood under data protection law. Any sharing for marketing or advertising purposes is carried out in accordance with your preferences and applicable legal requirements.

International Transfers

Because of the global nature of online gambling services and supporting infrastructure, your personal data may be transferred to and processed in countries outside the United Kingdom (UK) and, where relevant, the European Economic Area (EEA). These countries may have different data protection laws from those in the UK.

Destinations and Safeguards

Isle of Man and Gibraltar: your data may be processed in the Isle of Man (where TGP Europe Limited is registered) and, where relevant, in Gibraltar or similar jurisdictions, using data centres and service providers located there. These jurisdictions may benefit from adequacy decisions or equivalent protective frameworks recognised by the UK government.
EEA and other jurisdictions: some of our service providers, game studios, and group entities may be located in the EEA or in other countries worldwide (for example, cloud providers and analytics partners).
Safeguards: where the UK government has not recognised a country as providing an adequate level of protection, we implement appropriate safeguards, such as the UK International Data Transfer Agreement (IDTA), the UK Addendum to the EU Standard Contractual Clauses, or equivalent contractual mechanisms approved by UK authorities.

In all cases, we ensure that transferred data is subject to a level of protection essentially equivalent to that applicable in the UK, including through contractual obligations, technical and organisational measures, and data minimisation. You may contact us for more information about the specific safeguards applicable to your data and, where legally permissible, to obtain a copy of the relevant contractual clauses.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, regulatory, accounting, or reporting requirements. Retention periods may vary depending on the type of data and the legal context.

Typical Retention Periods

Account and identification data: normally retained for the duration of your active account and, after closure, for a period generally not exceeding 5-7 years, to meet AML, gambling regulatory, and record-keeping obligations and to manage potential legal claims.
Transaction and betting data: retained for legally mandated periods (typically up to 5-7 years) following the relevant transaction or account closure, in line with AML and tax requirements.
Marketing data: retained for as long as you remain subscribed to marketing communications and, after you opt out, for a limited period (usually up to 2 years) to demonstrate compliance with your preferences and to avoid sending unwanted messages.
Technical logs and security data: retained for shorter periods where possible (for example, 6-24 months), unless extended for investigating security incidents, fraud, or legal disputes.

Deletion and Anonymisation

Deletion: when data is no longer needed for the purposes described in this Privacy Policy and no legal obligation requires its retention, we delete or irreversibly anonymise it.
Anonymised data: we may retain anonymised or aggregated information (which no longer identifies you) for analytics, statistical, and business planning purposes beyond the above periods.
User requests: where you exercise your rights to erasure or restriction, we will review and, where legally permitted, honour those requests, taking into account our obligations under UK gambling, AML, and related laws.

Your Rights

Under the UK GDPR, the Data Protection Act 2018, and, where applicable, other data protection regimes such as the EU GDPR and the Mexican Federal Law on Protection of Personal Data Held by Private Parties, you have a number of rights regarding your personal data. These rights may be subject to legal limitations, particularly in the gambling and AML context.

Core Data Protection Rights

Right of access: you can request confirmation of whether we process your personal data and obtain a copy of that data, together with relevant information about how it is used.
Right to rectification: you can ask us to correct inaccurate data or complete incomplete data, for example if your contact details change.
Right to erasure: you can request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent (and no other legal basis applies), or where the data was unlawfully processed. In some cases, we must retain certain data to comply with UK gambling, AML or other legal obligations.
Right to restriction: you can ask us to restrict the processing of your data in certain circumstances, for example while we verify its accuracy or assess an objection.
Right to object: you can object at any time to processing based on our legitimate interests, particularly profiling linked to direct marketing. We will stop processing unless we demonstrate compelling legitimate grounds overriding your interests, rights and freedoms, or where processing is necessary for legal claims.
Right to data portability: where processing is based on your consent or on a contract and carried out by automated means, you can request to receive the data you provided to us in a structured, commonly used, machine-readable format and to have it transmitted to another controller where technically feasible.
Right to withdraw consent: where processing relies on consent (for example, certain marketing and cookies), you may withdraw your consent at any time. This does not affect the lawfulness of processing before withdrawal.

Additional Considerations for Mexican and EU Users

Mexican data protection law: if you are located in Mexico, you may have additional rights under the Mexican Federal Law on the Protection of Personal Data Held by Private Parties, including rights of access, rectification, cancellation, and opposition (ARCO rights). We will handle such requests consistently with that framework, subject to our overriding legal obligations.
EU GDPR alignment: where the EU GDPR applies (for example, if you are in the EEA and we offer you services), we will extend protections consistent with EU law, including the right to lodge a complaint with an EU supervisory authority and protections around international transfers.

How to Exercise Your Rights

Submission of requests: you can exercise your rights by contacting our DPO or data protection team at [email protected], or by using any dedicated privacy tools or forms made available in your account dashboard on stakeprix.bet, where applicable.
Verification: we may need to verify your identity before fulfilling your request, including by asking for additional information or documentation, to protect you and prevent unauthorised access.
Response time: we aim to respond to all valid requests within one month (30 days) of receipt. Where requests are particularly complex, we may extend this period by up to two further months and will inform you of the extension and reasons.
Cost: we process requests free of charge. In exceptional cases (for example, manifestly unfounded or excessive requests), we may charge a reasonable fee or refuse to act, in accordance with applicable law.

Cookies & Tracking Technologies

We use cookies and similar technologies on stakeprix.bet to ensure the proper functioning of the site, to improve performance, and to deliver relevant content related to the Stake Prix services. Cookies may be set by us or by third parties acting on our behalf.

Types of Cookies We Use

Session cookies: temporary cookies that remain on your device only while your browser is open. They are essential for basic functions, such as keeping you logged in during a session and enabling secure navigation.
Persistent cookies: cookies that remain on your device for a specified period or until you delete them. They help us remember your preferences and recognise you as a returning user.
First-party cookies: cookies set directly by us to manage core functions, preferences, and security.
Third-party cookies: cookies set by third-party providers for analytics, advertising, payment, and security, such as analytics tools, fraud prevention services, and advertising networks.

Purposes of Cookies

Functional cookies: necessary to operate the site, maintain your session, store language and region settings, and enable responsible gambling features and account management.
Analytics cookies: used to understand how visitors interact with the site, measure traffic and performance, diagnose technical issues, and improve user experience. Data is typically aggregated or pseudonymised.
Advertising and marketing cookies: used to deliver personalised offers, track the effectiveness of campaigns (including those run through affiliates), and limit the number of times you see a particular advertisement, subject to your consent where required by law.

Managing Cookies

Consent and preferences: on your first visit in 2025 or after substantial changes, you may be presented with a cookie banner or preference centre allowing you to accept or manage non-essential cookies.
Browser settings: you can manage cookies through your browser settings, including blocking or deleting cookies. However, disabling essential or functional cookies may affect the performance and availability of stakeprix.bet.
Opt-out tools: for some third-party advertising or analytics cookies, you may also use industry opt-out tools offered by those providers, where available.

Data Security

We take the security of your personal data very seriously and implement appropriate technical and organisational measures designed to protect it against unauthorised access, alteration, disclosure, or destruction. While no system can guarantee absolute security, we continually work to maintain a high level of protection.

Technical Security Measures

Encryption in transit: data transmitted between your device and stakeprix.bet is protected using Transport Layer Security (TLS) protocols (TLS 1.2 or higher), helping to safeguard sensitive information, such as login credentials and payment details, during transmission.
Encryption at rest: where appropriate, we encrypt stored data or use strong pseudonymisation techniques to minimise the impact of any unauthorised access.
Access controls: access to systems and databases is restricted to authorised personnel only, based on role and business need, and is subject to authentication and logging controls.
Network and application security: firewalls, intrusion detection and prevention systems, anti-malware tools, and secure software development practices are used to protect our infrastructure and applications.

Organisational Measures and Standards

Policies and training: we maintain internal policies covering information security, data protection, and acceptable use, and we provide regular training and awareness programmes for employees and contractors handling personal data.
Vendor management: we require service providers who process personal data on our behalf to implement appropriate security measures and to process data only on our instructions, under written contracts.
Audits and assessments: we carry out risk assessments and periodic reviews of our security controls and may align our controls with recognised frameworks and international standards (such as ISO 27001 or SOC 2) where appropriate.
Incident response: we maintain incident response procedures to detect, assess, and respond to security incidents, including breaches of personal data. Where required by law, we will notify affected individuals and relevant supervisory authorities without undue delay.

Complaints & Contacts

If you have questions, concerns, or complaints about this Privacy Policy or our handling of your personal data, you are encouraged to contact us first so we can attempt to resolve the issue directly.

Contacting Us

Email: [email protected] (Data Protection Officer / Data Protection Team)
Postal address: Data Protection Officer, TGP Europe Limited, 2nd Floor Athol House, 21a-23 Athol Street, Douglas, Isle of Man, IM1 1LB
Website: https://stakeprix.bet - where available, you may also use in-account messaging or contact forms for privacy-related enquiries.

Internal Complaint Procedure

Submit your complaint: send us a clear description of your concern (for example, suspected misuse of data, failure to honour a rights request, or marketing preference issues) via email or post.
Acknowledgement: we will acknowledge receipt of your complaint, usually within 5 business days, and may request additional information if necessary.
Investigation: we will investigate your complaint, involving relevant departments such as compliance, security, and customer support as needed.
Response: we aim to provide a substantive response within 30 days of receiving all necessary information. Complex cases may require more time, in which case we will keep you informed.
Further steps: if you remain dissatisfied, you may escalate the matter to the relevant supervisory authority as described below.

Supervisory Authorities and ADR

United Kingdom (data protection): you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at https://ico.org.uk or by using the contact details published on that site.
Mexico (where applicable): if Mexican data protection law applies to you, you may also lodge a complaint with the Mexican data protection authority, the National Institute for Transparency, Access to Information and Personal Data Protection (INAI), using the channels described on its official website.
EU/EEA (where applicable): if the EU GDPR applies, you may file a complaint with your local supervisory authority in the EU or with the authority of the EU Member State of your habitual residence, place of work, or place of alleged infringement.
Gambling disputes (not limited to privacy): for gambling-related disputes that cannot be resolved with us, you may refer the matter to our Alternative Dispute Resolution provider, the Independent Betting Adjudication Service (IBAS), via https://ibas-uk.com, in accordance with their procedures.

Updates

We may update this Privacy Policy from time to time to reflect changes in law, regulatory guidance, industry practices, or our own processing activities relating to stakeprix.bet and the Stake Prix services.

How We Will Inform You

Policy versioning: each version of this Privacy Policy includes a "Last updated" date to help you identify the most recent revision. For this version, the last updated date is 6 November 2025.
In-site notifications: we may post a notice on stakeprix.bet, such as a banner or pop-up, highlighting significant changes.
Email and account alerts: where changes are material or required by law, we will, where feasible, notify you by email and/or via messages in your account dashboard.

Advance Notice and Your Options

Advance notice for significant changes: for material changes that significantly affect your rights or how we process your data, we will normally provide at least 30 days' advance notice before the new version takes effect, unless immediate changes are required by law or regulatory guidance.
Continued use of services: if you continue to use stakeprix.bet after the effective date of an updated Privacy Policy, your use will be subject to the updated policy.
Right to object or close your account: if you do not agree with a proposed change, you may object where applicable, adjust your privacy preferences (such as marketing consents and cookie settings), or close your account. We will retain and process your data as necessary to comply with our legal obligations even after account closure, as described in the "Data Retention" section.

We encourage you to review this Privacy Policy periodically during 2025 and thereafter to stay informed about how we protect your personal data while you use the Stake Prix services on stakeprix.bet in the context of Stake Prix.